Fraudsters appear to be cold calling and emailing UK consumers using the name www.kraken.com. Consumers should be especially wary if they have been cold called or received an unsolicited investment offer. Consumers are advised to check the FCA’s register to make sure they are dealing with a genuine authorised firm. Only use telephone numbers and email addresses on the FCA Register.
Fraudsters are using or giving out the following details as part of their tactics to scam people in the UK:
Telephone: 0203 966 7159, 0203 966 7158, 0208 089 4395, 07555 892358, 07553 832852, 07407 347854, 0203 608 8342, 0203 608 6247, 0203 608 6989
www.kraken.com is not connected to any of the above email addresses and phone numbers.
Be aware that the scammers may give out other false details or mix these with some correct details of the genuine firm.
An earlier version of this alert indicated a connection between the domain www.kraken.com and the individuals of concern set out in this alert. This was an error and no such connection exists.
How to protect yourself
We strongly advise you to only deal with financial firms that are authorised by us, and check the Financial Services Register to ensure they are. It has information on firms and individuals that are, or have been, regulated by us.
If a firm does not appear on the Register but claims it does, contact our Consumer Helpline on 0800 111 6768.
There are more steps you should take to avoid scams and unauthorised firms.
If you use an unauthorised firm, you won’t have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) so you’re unlikely to get your money back if things go wrong.
If you use an authorised firm, access to the Financial Ombudsman Service and FSCS protection will depend on the investment you are making and the service the firm is providing. If you would like further information about protection, the authorised firm should be able to help.
Report an unauthorised firm
If you think you have been approached by an unauthorised firm or contacted about a scam, you should contact our Consumer Helpline on 0800 111 6768. If you were offered, bought or sold shares, you can use our reporting form.
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