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The video outlines the process which financial advisers should follow when providing you with advice on whether to transfer your pension. It highlights the key information they should provide you with and the questions they should ask. This includes disclosing the cost of financial advice, asking questions about your personal situation, carrying out research, and explaining any ongoing services which they recommend.

If you are concerned that the financial advice you have received was not suitable, in the first instance you should raise these concerns with the firm who provided the advice.  If you are dissatisfied with the response from the firm, you should contact the Financial Ombudsman Service which is the independent arbitrator of complaints.  If the firm who gave the advice is no longer trading as a result of insolvency, you should contact the Financial Services Compensation Scheme (FSCS).

For more information for consumers see pension transfers

This video is not intended to provide guidance for firms. See our information for firms on defined benefit transfers.

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