This information will be useful for consumers who have been invited by us to take part in research concerning their mortgage.

This research will take place during August and September 2017 and is being conducted by our research partners, Kantar Public, an independent research organisation. Kantar Public will write to consumers inviting them to participate. After 14 days, if you have not opted-out, they will follow up with a phone call. We would like to thank everyone who takes part in this research.

How we will use the survey results

These findings will help us understand more about consumers and how they are managing their mortgages and any engagement with their lenders. The research is due to be published in early 2018.

Further information

This survey is confidential and any information received by us will not identify individual customers. Any person receiving a letter inviting them to take part in the research can choose to opt-out by returning the letter to the address provided.

Email: [email protected]

Information number: 020 7656 5228

Alternatively, you can contact us.

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